Dundee East MP Stewart Hosie took up the complaints of constituents who have had a problem in late delivery of flowers ordered through Debenham’s website.
The constituents ordered flowers to be sent to an elderly relative in Aberdeen for a significant anniversary and were annoyed when these were delivered a day late. The company sent them a letter which claimed that for the purpose of deliveries they considered ‘all parts of Scotland to be remote and cannot guarantee delivery dates there.’
This was apparently the case even if the order is booked well in advance through the site.
Stewart Hosie said: “I wrote to the flower delivery company concerned, Prestige Flowers and asked if they were aware how condescending and even insulting such a statement could be considered by customers in Scotland.
“On their website they describe ‘remote areas’ as the Channel islands, The Isle of Man, Jersey, Shetland Islands, the further reaches of Scotland & Wales, the Isle of Skye and other islands around the UK, however, in their letter it was ‘Aberdeen and most of Scotland as remote areas.’
“I suggested that they clarify on their website a more-accurate description of the delivery service they offer in Scotland in order to avoid disappointing more customers like my constituents.
“It might be that my constituents would be well-advised next time to order delivery of flowers through local florists who do not consider addresses in mainland Scotland to be remote and who can guarantee next day delivery.”